The online training course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager. Prerequisites: Cisco Certified Network Associate Voice (CCNA Voice) certification, CVOICE: Implementing Cisco Unified Communications Voice over IP and QoS online training course recommended, CIPT1: Implementing Cisco Unified Communications IP Telephony Part 1 online training course recommended, CIPT2:
Implementing Cisco Unified Communications IP Telephony Part 2 online training course recommended, working knowledge of converged voice and data networks, working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways, working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.
Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:Working knowledge of converged voice and data networks
Basic knowledge of MGCP, SIP, and H.323 and their configuration on Cisco IOS gateways
Basic knowledge of Cisco Unified Communications Manager and Cisco IOS voice gateways
Certification
CCNP VoiceExams
642-427 TVOICEIncluded Labs
- Troubleshooting MGCP Gateway Registration
- Troubleshooting Centralized Multisite Deployment
- Troubleshooting Globalized Calling Routing Issues
- Troubleshooting SAF Client to SAF Forwarder Communication
- Troubleshooting Extension Mobility
- Troubleshooting Intracluster RSVP Agents
Outline
Interconnecting Cisco Network Devices Part 1 (ICND1) 1.1Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions
- Identifying Cisco Unified Communications Deployments
- Using Troubleshooting Methodology
- Using Troubleshooting and Monitoring Tools
Module 2: Cisco Unified Communications Manager Troubleshooting
- Troubleshooting Common Gateway and Endpoint Registration Issues
- Troubleshooting Cisco Unified Communications Manager Availability Issues
- Troubleshooting Database Replication Issues
- Troubleshooting LDAP Integration Issues
Module 3: Troubleshooting Call Setup Issues
- Examining Call Setup Issues and Causes
- Troubleshooting On-Premises Single-Site Calling Issues
- Troubleshooting On-Net Multisite Calling Issues
- Troubleshooting Off-Net Calling Issues
Module 4: SAF and CCD Issues
- Troubleshooting SAF
- Troubleshooting CCD
Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues
- Troubleshooting Device Mobility Issues
- Troubleshooting Cisco Extension Mobility Issues
- Troubleshooting Cisco Unified Mobility Issues
- Troubleshooting Cisco Unified Communications Manager Native Presence Issues
Module 6: Voice Quality and Media Resources Issues
- Troubleshooting MOH Issues
- Troubleshooting MTP Issues
- Troubleshooting Issues with Conferences
- Troubleshooting Transcoder Issues
- Troubleshooting Issues with RSVP Agents
- Troubleshooting Voice Quality Issues
Target Audience
Since troubleshooting is such an integral part of day-to-day unified communications administration, this course is recommended for any student interested in mastering unified communications technology. It is also perfect for students interested in pursuing the Cisco Certified Network Professional Voice Professional (CCNP Voice) certification.Lesson Objectives
Troubleshooting Cisco Unified Communications (TVOICE) v8- Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions.
- Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager.
- Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown.
- Solve the common issues of an SAF-enabled network and CCD.
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